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If you have questions on state law you need the law guide for am best. But you are not going to enjoy raeidng that and it’s not really anything you have to deal with.If it has to do with claims get to know the adjusters working for your company. When you get a friendly one that sounds like they have been around a while start asking questions. I am more than happy to explain things to the agents. If they understand why I do what I do- it makes our working relationship better. Agents have been a huge asset to me and really helped me move a claim along. An agent that does not take the time to get to know the adjuster or the claims process -tends to give well meaning but very wrong advice to the policyholder. This just makes the claim process much harder than it has to be. Most of the agents I have worked with over the years are great and really try to help claims out. But every now and then I get an agent that thinks that the claims dept is the enemy and only out to cheat the customer. They think that making themselves the good guy and the claims dept the bad guy is good customer service. This is the wrong attitude. A seasoned adjuster can be a great source of information for you. You may not always agree with how claims does things or why they do it the way they do but if you take the time to learn the process and understand it you and the adjuster can work together to help the policy holder through a difficult time.