In UK we have had really bad seicvre (twice) by using the insurers recommended body shops. In fact, one of them tried to seriously rip us off. Also, we had v poor seicvre on 2 occassions using the insurers recommended law firms. Never again! Best get your own people. It’s your car and you have the right to get the job done to your satisfaction. Insurance industry is commercial theft, they are happy to take your premiums but try to avoid paying out.